Until recently, interest in government for ICT has been focused at the national level. Today, the importance of using ICT to support and drive change in local and regional governments, particularly in cities, is becoming well recognized. Local governments find themselves at the sharp end of public service delivery—at the last mile and with the greatest responsibility to ensure that no citizen is left behind or overlooked in the race to keep up with central mandates and local expectations. They often have to achieve this task while working within the constraints of budgets and the influence of regional and national authorities. In addition, a local government cannot segment its client base and choose to work only with those that can use technology and self-service channels, whereas private sector companies can use these techniques to reduce costs and focus resources.


XOKA-CSP is a solution framework to apply process management in egovernment with the capabilities of two-way interaction between government and citizens. CSP is designed based on Service Oriented Architecture (SOA). It uses XML schemes for data modeling and transferring, and SOAP for data exchanges.

    • div id="ta-2" class="he" style="width: 98% !important;"> Our CSP solutions enable functions ranging from voter registration and offender management to license issuance and physical access control.
      • National Identity Management System: Maintains biometric identity records of citizens
      • e-Services : electronic services for all  B2B,C2G, B2G services Types
      • Member Registration and Management System: Provides a secure interface for managing the registration, renewal, and updating of personal information
      • Passport and Driving License Issuance and Management System: Enhances the productivity of issuing agencies, prevents document issuance abuse, and automates data recording and document delivery
      • Border Control and Management System: Enhances national security reliably by identifying potential terrorists and preventing illegal immigration
      • Physical Access Automation and Security System: Provides control over access to stationary or mobile premises with a high degree of usability, security, and reliability
      • Land Registration and Management System: Records and maintains information related to ownership, possession, and evidence of a title with a government agency
      • Election/Voter Registration System: Registers and maintains a list of voter details, and prevents faulty registration — which enables fair elections and helps democratic governance
      • Vital Records Registration and Management System: Facilitates registration and enrolment processes for recording demographics via efficient collection of biometric data
      • Law Enforcement and Criminal Tracking System: Facilitates the collection, storage and retrieval, analysis, transfer, and sharing of data between law enforcement agencies
      • ePassport: Authenticates and verifies travellers, while eliminating fraudulent applications and duplicate passport issuance – thus, improving overall security
      • eGates: Controls the flow of travellers in various airports intelligently – allowing fast access across immigration check points, without compromising on security
      • eVisa/Work Permit: Provides visas and work permits through a convenient and efficient system, which also intelligently identifies potential security risks
      • Electronic Medical Records: Ensures access to consolidated health records of patients quickly, securely, and accurately
      • Subsidy Distribution: Enrols, verifies, and authenticates citizens using their demographic details, along with captured biometrics, to ensure that resources are reaching the right people.
      To know more about our citizen service platform  Click here